[Drupal Con AMS 2005] Kieran Lal - Extreme Usability Part I
created on Wed, 2005-10-19 10:42
- Talk to 5 users
- Ask their goals (not how it should be done)
- What is the User Situation (e.g. in a hurry? what tasks?)
- Interviews and Surveys
- 400 people took survey (only up for 2 days) so far
- 57% "site developers"
- Common task - checking out new features and modules, admin content
- Difficult - manage inconsistency in themes (people get integrity of info based on visual experience)
- , upgrade and compare Drupal files (which version do I have?)
- Other tasks - other tasks are not grouped logically, manage mail
- Boris - should find out if they are fantastico users because drupal has no input into fantastico and people who use it will probably have a harder time than people who manually install
- Boris - need drupal-reseller list and website
- card sort helps you figure out how to order menus and what to put it in
- more from Jan Meulig
- Wireframes = lofi evaluation of info architecture
- fast prototype earlyin the design process
- wireframe module
- wireframe theme
- Karoly has written Wireframe module, quickly build pages from chunks of HTML, enables easy prototyping for UI feedback
- make wireframe testing part of normal module development process
- User Interviews:
- test site where we can install and prototype
- not be technical - write down all requirements
- paper prototyping - draw wireframes on paper and going through with users
- show new stuff in real time, sounds ridiculous but it works
- problem with open source projects - don#039t meet users directly, develop remotely, only get feedback and info from mailing lists
- constant tension - we are open to IM and IRC yet we don#039t get UI feedback early in the process or not sure how to do it
- Subscriptions:
- Goals:
- What does this mean to you?
- Tell us about your organization. Start off with a general conversation about their site and their organization. What is the purpose of the org?
- What is your role in the org? People who pay may not use it.
- Tell me about how you have done this in the past? (learn about how this could be done better as opposed ) - problems exist, ideas for improvement don#039t necessarily exist
- How often, how long?
- If your company was an animal, what would it be?
- Get lots of answers
- Discover tasks
- Most important tasks?
- Why they choose Drupal? False expectations about Drupal? (there#039s a community as well as a tech recipe and the community recipe is hidden)
- Screen movies?
- Is it easy? What#039s difficult? What have they migrated from?
- How did they start? Focus on certain distributions, typical life cycle
- Include online help - Help Edit module
- Critical Incident Method - When did they need help? Helps find break points in the app and where to focus in documentation
- [ME] Is the problem, that we can#039t deliver on the expectations we have set for users on how easy it is to configure all aspects of Drupal sites?
- Card sorting - Jan of OpenUsability.org
- just need pile of cards
- Investigate on how users structure content
- Must group together menus etc. in terms of users module
- How do users group and label menus, etc.?
- card sorting should be employed to create and optimize
- lots of tools available
- cardsort example using CivicSpace and 60 most popular Drupal modules
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